Richard Smith
SAFe Agie POPM 6.0
Product Manager For Hire
These scannable lists are not conclusive if there is particular experience you are looking for reach out, I may have it.
- ✅ Available for: Direct Hire, Contract-to-Hire, and Contract
- 💼 Contract Rate: Hourly (All-Inclusive) expect industry avg | W2 & C2C considered
- 🕒 Preferred Engagement: Direct hire | Long-term or milestone-based contracts
- Status: US Citizen
Industry Experience by Domain
🌿 Renewable Energy (Sol Systems)
- Salesforce Community Cloud
- REC Subscription Flows
- Multiple Stripe Payment flows
- Tableau / Power BI Dashboards
- Accessibility-Driven UX
- Clean Energy Compliance
- Story refinement with API Endpoints 3rd party and Inhouse
- Creative Calculator Feature
- Ruby Native Code environment
- ETL workflows
- Agile Cadence
- Adobe Creative Cloud
- Lucid Chart/Spark
- Figma
- Stakeholder demos
- Loom
🛍️ Retail & FinTech (Planet Payment)
- Digital VAT Refund System
- OutSystems Low-Code Platform
- UX/UI Design & Testing
- Payment Gateway Integration
- ETL & Regulatory Reporting
- Java and C# Native code environment
- Cordova
🏟️ Hospitality & Entertainment (MSG)
- Agylisis POS / Eatec Inventory
- Infor Time & Attendance (Hardware + Software)
- Luxury Suite Ordering Portal
- API integrations both Soap and Rest
- ERP System Interfaces
- RFID Tracking for Uniforms
Project Flows & Use Cases
🌿 The Sustainable Choice – Sol Systems (B2C/B2B Renewable Energy Product)
Use Case: A subscription-based Renewable Energy Certificate (REC) platform designed for both consumers and businesses to voluntarily offset their electricity usage by retiring RECs supporting clean energy expansion across the U.S.
- UX Strategy & Persona Mapping: Designed for renters, frequent movers, homeowners with solar limitations (e.g., shaded roofs or HOA restrictions), and sustainability-minded businesses not ready for full solar installation.
- Onboarding Flow: Designed in Salesforce Community Cloud, highlighting transparency and education in REC matching logic.
- Subscription Matching: Enabled subscribers to match fossil fuel use with RECs through two pathways:
- Utility Data Sync: Integrated with Arcadia to securely connect subscribers’ utility accounts, allowing precise fossil fuel balancing based on real-time usage.
- Smart Calculator Option: For users not connecting utility data, provided an alternative using property square footage, appliance assumptions, and regional clean energy datasets (e.g., heating/cooling degree days) to estimate monthly usage and apply REC matching accordingly.
- Impact Reporting: Delivered visual dashboards via Power BI to quantify monthly renewable contributions.
- Multi-Channel B2B Positioning: Framed RECs as part of ESG reporting pipelines, aligning with corporate sustainability metrics.
Tools Used: Salesforce Community Cloud, Power BI, Jira, Figma, Confluence, Lucidchart, AWS
Domains: Renewable Energy, B2C/B2B CleanTech, Impact Reporting, Sustainability Marketing
☀️ Solar Aggregation Platform – Sol Systems (State & GIS Integration)
Use Case: A platform supporting third-party registration of solar energy systems with state compliance bodies and the GIS tracking authority to enable generation, minting, and monetization of Renewable Energy Certificates (RECs).
- System Registration Flow: Built out onboarding framework using Salesforce for capturing owner/system data and integrating with state REC program APIs.
- Generation & Minting Workflow: Enabled automated tracking of solar output, passing data to GIS platforms for REC minting triggers.
- Market Brokering: Intergrated and mapped REC lifecycle stages from minting to marketplace retirement aligned with pricing triggers.
- Payments Flow: Created user-friendly pathways for sending REC retirement value to system owners via direct deposit after clearing state and GIS validations.
- Architecture Planning: Identified Salesforce licensing constraints that impacted scalability; informed strategic decisions on implementation routes.
Tools Used: Salesforce, AWS, Tableau, Jira, Lucidchart, State REC APIs, GIS integration standards
Domains: Solar Aggregation, State-Level Renewable Compliance, Clean Energy Finance, Payment Distribution Systems
🛍️ VAT Refund Platform – Planet Payment (FinTech + Retail Tourism)
Use Case: International VAT refund system for tourists, enabling paperless refunds at point-of-sale and airport kiosks.
- In-Store Refund Flow: Embedded in retailer POS via API or light weight client, calculates VAT refund and prints compliant receipt.
- Airport Kiosk UX: OutSystems low-code app verifies traveler data, captures documentation, triggers refund logic.
- Backend ETL Pipelines: Consolidates transaction and refund data for tax authority reporting.
- Retailer Onboarding: Delivered branded demos, solution consulting workshops, and integration roadmaps.
- Cross-Border Governance: Customized for EU, UAE, adapting to infrastructure and compliance levels.
Tools Used: OutSystems, API Gateway, ETL Tools, Jira, Lucidchart, Adobe XD, Salesforce, IoT Kiosk Hardware
Domains: FinTech, RetailTech, Travel & Tourism, Government Compliance, Low-Code Platforms
🏟️ MSG Arena Transformation – Madison Square Garden (Entertainment & Hospitality)
Use Case: Venue-wide modernization of foodservice, workforce management, and executive support systems.
- Luxury Suite Ordering Portal: Integrated Agilysis POS + Eatec Inventory; supported VIP ordering with user-based access controls.
- RFID Uniform Tracking: Enabled check-in/out accountability; reduced uniform loss by 30%.
- Time & Attendance: Recovered failing project via hardware-software alignment and stakeholder resets.
- ERP Integration: Unified event operations, inventory forecasting, and workforce planning.
- Executive Migration: Seamlessly transitioned leadership tools during Cablevision divestiture.
Tools Used: Agilysis POS, Eatec Inventory System, RFID Hardware, ERP (SAP-Compatible), Lucidchart, Jira
Domains: Sports & Entertainment, Hospitality, Hardware-Software Integration, Event Ops, Workforce Management
Toolset & Technology
Salesforce (Community Cloud) • Tableau • Power BI • Jira • Confluence • Lucidchart • OutSystems • Agylisis POS • AWS • Eatec • RFID • SQL • ETL • Figma • Adobe CC
Exploring Opportunities in Agile Leadership, Product Management, and Business Solutions
Dear Hiring Manager,
With a career spanning multiple industries including Renewable Energy, Payments, and Enterprise Operations I have consistently delivered value by aligning business goals with innovative technology solutions. As an Agile Business Analyst, Product Owner, and Solution Consultant, I specialize in bridging the gap between technology and business strategy to drive impactful results.
Whether it's optimizing workflows, leading cross-functional collaboration, or driving data-driven decision making, my approach is rooted in Agile leadership, backlog prioritization, and critical thinking. I thrive in dynamic environments where I can transform complexity into clarity, enabling organizations to navigate change with confidence.
I welcome the opportunity to discuss how my agile mindset, problem-solving skills, and strategic vision can contribute to your team’s success.
Best regards,
Richard Smith