Richard Smith
SAFe Agile POPM 6.0
Product Manager For Hire
These scannable lists are not conclusive if there is particular experience you are looking for reach out, I may have it.
- ✅ Available for: Direct Hire, Contract-to-Hire, and Contract
- 🕒 Preferred Engagement: Direct hire | Long-term or milestone-based contracts
- Status: US Citizen
Exploring Opportunities in Product Management, and Business Solutions
Dear Hiring Manager,
I’m energized by scaleups navigating rapid growth, where clear product leadership can turn complexity into momentum. With a track record delivering enterprise-scale solutions in clean energy, payments, and Retail VAT refunds, I specialize in translating strategy into action through agile backlogs, customer insight, and cross-functional alignment.
In my next step I am looking to help organizations scale with clarity and confidence
Recent Experience by Domain
🌿 Renewable Energy (Sol Systems)
🔗 Platform & UX
- Salesforce Community Cloud
- Accessibility-Driven UX
- Figma
- Lucidchart / Spark
- Plan Management UX (Confirmation Modals, Legacy Reversion)
- Onboarding & Retention Strategy Integration
💳 Subscription & Billing Logic
- REC Subscription Flows
- Multiple Stripe Payment Flows
- Complex Billing & Subscription Logic
- Payment Failure Escalation Logic
- Automated Customer Alerts & Notifications
- Customer Lifecycle Flow Design
📊 Data & Integration
- Tableau / Power BI Dashboards
- ETL Workflows
- Third-Party API Integration (Datafiniti, Stripe, Salesforce)
- Property Data Enrichment APIs
- Ruby Native Code Environment
🧪 Experimentation & Feature Launch
- Story Refinement with API Endpoints (3rd Party and In-House)
- Creative Calculator Feature
- MVP Feature Scoping & Launch
- Rapid Experimentation with Feature Flags
🎨 Communication & Collaboration
- Stakeholder Demos
- Loom
- Adobe Creative Cloud
- Agile Cadence
- Enabler Projects
🛍️ Retail & FinTech (Planet Payment)
- Digital VAT Refund System (DTF) including dynamic layouts and multi-country compliance
- POS Light Weight Client integrations – including Aptos, Printemps, and 6Payments
- OutSystems Low-Code Platform (UX workflows, orchestration, rapid prototyping)
- UX/UI Design & Testing (cross-market regulatory formats for forms)
- Payment Gateway Integration – Token routing and Datatrans API
- ETL & Regulatory Reporting – timezone-sensitive reporting
- Java and C# Native code environment, with integration into legacy systems
- Cordova – for hybrid mobile development and fallback functionality
- Multiple project integrations and product development streams
- 3rd Party Vendor Collaboration (Aptos, Printemps, Michael Kors, in sandbox and production)
- Change Management & QA Planning – supporting go-live flows and ingress/egress documentation
- Offline-first Assessment – audit trail for customer voucher fallback solutions
- CRM Integration Considerations – passport/QR capture and PII routing
🏟️ Hospitality & Entertainment (MSG)
- Led multiple concurrent digital transformation initiatives
- Integrated Agilysys POS & Eatec Inventory for seamless order flow
- Implemented Infor Time & Attendance – hardware + software deployment
- Designed & launched Luxury Suite Ordering Portal with enhanced UX
- Developed secure, PCI-compliant payment workflows
- Built SOAP & RESTful API integrations across ERP systems
- Enabled real-time suite credit management and order deductions
- Automated RFID-based uniform tracking system
- Collaborated with operations to align PAR stock and Game Day logistics
- Streamlined back-of-house to front-end communications via system interfaces
- Participated in requirements refinement from Suite Services, Ops & Corporate Hospitality
Project Flows & Use Cases
🌿 The Sustainable Choice – Sol Systems (B2C/B2B Renewable Energy Product)
Use Case: A subscription-based Renewable Energy Certificate (REC) platform designed for both consumers and businesses to voluntarily offset their electricity usage by retiring RECs supporting clean energy expansion across the U.S.
- UX Strategy & Persona Mapping: Designed for renters, frequent movers, homeowners with solar limitations (e.g., shaded roofs or HOA restrictions), and sustainability-minded businesses not ready for full solar installation.
- Onboarding Flow: Designed in Salesforce Community Cloud, highlighting transparency and education in REC matching logic.
- Subscription Matching: Enabled subscribers to match fossil fuel use with RECs through two pathways:
- Utility Data Sync: Integrated with Arcadia to securely connect subscribers’ utility accounts, allowing precise fossil fuel balancing based on real-time usage.
- Smart Calculator Option: For users not connecting utility data, provided an alternative using property square footage, appliance assumptions, and regional clean energy datasets (e.g., heating/cooling degree days) to estimate monthly usage and apply REC matching accordingly.
- Impact Reporting: Delivered visual dashboards via Power BI to quantify monthly renewable contributions.
- Go-to-Market Execution:Designed and launched a digital-first funnel targeting both B2C and B2B segments, integrating GPT-assisted content to rapidly generate campaign variants and FAQs tailored by user type.
- Funnel Optimization:Created a guided conversion journey informed by behavioral insights and testing across landing pages, email sequences, and self-serve onboarding pathways.
Tools Used: Salesforce Community Cloud, Power BI, Jira, Figma, Confluence, Lucidchart, AWS
Domains: Renewable Energy, B2C/B2B CleanTech, Impact Reporting, Sustainability Marketing
☀️ Solar Aggregation Platform – Sol Systems (State & GIS Integration)
Use Case: A platform supporting third-party registration of solar energy systems with state compliance bodies and the GIS tracking authority to enable generation, minting, and monetization of Renewable Energy Certificates (RECs).
- System Registration Flow: Built out onboarding framework using Salesforce for capturing owner/system data and integrating with state REC program APIs.
- Generation & Minting Workflow: Enabled automated tracking of solar output, passing data to GIS platforms for REC minting triggers.
- Market Brokering: Intergrated and mapped REC lifecycle stages from minting to marketplace retirement aligned with pricing triggers.
- Payments Flow: Created user-friendly pathways for sending REC retirement value to system owners via direct deposit after clearing state and GIS validations.
- Architecture Planning: Identified Salesforce licensing constraints that impacted scalability; informed strategic decisions on implementation routes.
Tools Used: Salesforce, AWS, Tableau, Jira, Lucidchart, State REC APIs, GIS integration standards
Domains: Solar Aggregation, State-Level Renewable Compliance, Clean Energy Finance, Payment Distribution Systems
🛍️ VAT Refund Platform – Planet Payment (FinTech + Retail Tourism)
Use Case: Use Case: Designed and delivered a digital VAT refunding platform to serve international tourists and global retailers across the EU and UAE, modernizing outdated paper-based processes into seamless omnichannel flows.
- In-Store Refund Flow: Embedded in retailer POS via API or light weight client, calculates VAT refund and prints compliant receipt.
- Airport Kiosk UX: OutSystems low-code app verifies traveler data, captures documentation, triggers refund logic.
- Backend ETL Pipelines: Consolidates transaction and refund data for tax authority reporting.
- Retailer Onboarding: Delivered branded demos, solution consulting workshops, and integration roadmaps.
- Cross-Border Governance: Customized for EU, UAE, adapting to infrastructure and compliance levels.
Tools Used: OutSystems, API Gateway, ETL Tools, Jira, Lucidchart, Adobe XD, Salesforce, IoT Kiosk Hardware
Domains: FinTech, RetailTech, Travel & Tourism, Government Compliance, Low-Code Platforms
🏟️ MSG Arena Transformation – Madison Square Garden (Entertainment & Hospitality)
Use Case: Supported MSG’s multi-phase arena transformation project by digitizing and optimizing operations across event staff, VIP suites, and inventory systems all under live-event pressure.
- Luxury Suite Ordering Portal: Integrated Agilysis POS + Eatec Inventory; supported VIP ordering with user-based access controls.
- RFID Uniform Tracking: Enabled check-in/out accountability; reduced uniform loss by 30%.
- Time & Attendance: Recovered failing project via hardware-software alignment and stakeholder resets.
- ERP Integration: Unified event operations, inventory forecasting, and workforce planning.
- Executive Migration: Seamlessly transitioned leadership tools during Cablevision divestiture.
Tools Used: Agilysis POS, Eatec Inventory System, RFID Hardware, ERP (SAP-Compatible), Lucidchart, Jira
Domains: Sports & Entertainment, Hospitality, Hardware-Software Integration, Event Ops, Workforce Management
Toolset & Technology
Salesforce (Community Cloud) • Tableau • Power BI • Jira • Confluence • Lucidchart • OutSystems • Agylisis POS • AWS • Eatec • RFID • SQL • ETL • Figma • Adobe CC
I welcome the opportunity to discuss how my agile mindset, problem-solving skills, and strategic vision can contribute to your team’s success.
Best regards,
Richard Smith