Richard Smith

SAFe Agile POPM 6.0

Product Manager For Hire

These scannable lists are not conclusive if there is particular experience you are looking for reach out, I may have it.

  • ✅ Available for: Direct Hire, Contract-to-Hire, and Contract
  • 🕒 Preferred Engagement: Direct hire | Long-term or milestone-based contracts
  • Status: US Citizen

Exploring Opportunities in Product Management, and Business Solutions

Dear Hiring Manager,

I’m energized by scaleups navigating rapid growth, where clear product leadership can turn complexity into momentum. With a track record delivering enterprise-scale solutions in clean energy, payments, and Retail VAT refunds, I specialize in translating strategy into action through agile backlogs, customer insight, and cross-functional alignment.

In my next step I am looking to help organizations scale with clarity and confidence

Recent Experience by Domain

🌿 Renewable Energy (Sol Systems)

🔗 Platform & UX
  • Salesforce Community Cloud
  • Accessibility-Driven UX
  • Figma
  • Lucidchart / Spark
  • Plan Management UX (Confirmation Modals, Legacy Reversion)
  • Onboarding & Retention Strategy Integration
💳 Subscription & Billing Logic
  • REC Subscription Flows
  • Multiple Stripe Payment Flows
  • Complex Billing & Subscription Logic
  • Payment Failure Escalation Logic
  • Automated Customer Alerts & Notifications
  • Customer Lifecycle Flow Design
📊 Data & Integration
  • Tableau / Power BI Dashboards
  • ETL Workflows
  • Third-Party API Integration (Datafiniti, Stripe, Salesforce)
  • Property Data Enrichment APIs
  • Ruby Native Code Environment
🧪 Experimentation & Feature Launch
  • Story Refinement with API Endpoints (3rd Party and In-House)
  • Creative Calculator Feature
  • MVP Feature Scoping & Launch
  • Rapid Experimentation with Feature Flags
🎨 Communication & Collaboration
  • Stakeholder Demos
  • Loom
  • Adobe Creative Cloud
  • Agile Cadence
  • Enabler Projects

🛍️ Retail & FinTech (Planet Payment)

  • Digital VAT Refund System (DTF) including dynamic layouts and multi-country compliance
  • POS Light Weight Client integrations – including Aptos, Printemps, and 6Payments
  • OutSystems Low-Code Platform (UX workflows, orchestration, rapid prototyping)
  • UX/UI Design & Testing (cross-market regulatory formats for forms)
  • Payment Gateway Integration – Token routing and Datatrans API
  • ETL & Regulatory Reporting – timezone-sensitive reporting
  • Java and C# Native code environment, with integration into legacy systems
  • Cordova – for hybrid mobile development and fallback functionality
  • Multiple project integrations and product development streams
  • 3rd Party Vendor Collaboration (Aptos, Printemps, Michael Kors, in sandbox and production)
  • Change Management & QA Planning – supporting go-live flows and ingress/egress documentation
  • Offline-first Assessment – audit trail for customer voucher fallback solutions
  • CRM Integration Considerations – passport/QR capture and PII routing

🏟️ Hospitality & Entertainment (MSG)

  • Led multiple concurrent digital transformation initiatives
  • Integrated Agilysys POS & Eatec Inventory for seamless order flow
  • Implemented Infor Time & Attendance – hardware + software deployment
  • Designed & launched Luxury Suite Ordering Portal with enhanced UX
  • Developed secure, PCI-compliant payment workflows
  • Built SOAP & RESTful API integrations across ERP systems
  • Enabled real-time suite credit management and order deductions
  • Automated RFID-based uniform tracking system
  • Collaborated with operations to align PAR stock and Game Day logistics
  • Streamlined back-of-house to front-end communications via system interfaces
  • Participated in requirements refinement from Suite Services, Ops & Corporate Hospitality

Project Flows & Use Cases

🌿 The Sustainable Choice – Sol Systems (B2C/B2B Renewable Energy Product)

Use Case: A subscription-based Renewable Energy Certificate (REC) platform designed for both consumers and businesses to voluntarily offset their electricity usage by retiring RECs supporting clean energy expansion across the U.S.

  • UX Strategy & Persona Mapping: Designed for renters, frequent movers, homeowners with solar limitations (e.g., shaded roofs or HOA restrictions), and sustainability-minded businesses not ready for full solar installation.
  • Onboarding Flow: Designed in Salesforce Community Cloud, highlighting transparency and education in REC matching logic.
  • Subscription Matching: Enabled subscribers to match fossil fuel use with RECs through two pathways:
    • Utility Data Sync: Integrated with Arcadia to securely connect subscribers’ utility accounts, allowing precise fossil fuel balancing based on real-time usage.
    • Smart Calculator Option: For users not connecting utility data, provided an alternative using property square footage, appliance assumptions, and regional clean energy datasets (e.g., heating/cooling degree days) to estimate monthly usage and apply REC matching accordingly.
  • Impact Reporting: Delivered visual dashboards via Power BI to quantify monthly renewable contributions.
  • Go-to-Market Execution:Designed and launched a digital-first funnel targeting both B2C and B2B segments, integrating GPT-assisted content to rapidly generate campaign variants and FAQs tailored by user type.
  • Funnel Optimization:Created a guided conversion journey informed by behavioral insights and testing across landing pages, email sequences, and self-serve onboarding pathways.

Tools Used: Salesforce Community Cloud, Power BI, Jira, Figma, Confluence, Lucidchart, AWS

Domains: Renewable Energy, B2C/B2B CleanTech, Impact Reporting, Sustainability Marketing

☀️ Solar Aggregation Platform – Sol Systems (State & GIS Integration)

Use Case: A platform supporting third-party registration of solar energy systems with state compliance bodies and the GIS tracking authority to enable generation, minting, and monetization of Renewable Energy Certificates (RECs).

  • System Registration Flow: Built out onboarding framework using Salesforce for capturing owner/system data and integrating with state REC program APIs.
  • Generation & Minting Workflow: Enabled automated tracking of solar output, passing data to GIS platforms for REC minting triggers.
  • Market Brokering: Intergrated and mapped REC lifecycle stages from minting to marketplace retirement aligned with pricing triggers.
  • Payments Flow: Created user-friendly pathways for sending REC retirement value to system owners via direct deposit after clearing state and GIS validations.
  • Architecture Planning: Identified Salesforce licensing constraints that impacted scalability; informed strategic decisions on implementation routes.

Tools Used: Salesforce, AWS, Tableau, Jira, Lucidchart, State REC APIs, GIS integration standards

Domains: Solar Aggregation, State-Level Renewable Compliance, Clean Energy Finance, Payment Distribution Systems

Let’s Work Together – Resume

🛍️ VAT Refund Platform – Planet Payment (FinTech + Retail Tourism)

Use Case: Use Case: Designed and delivered a digital VAT refunding platform to serve international tourists and global retailers across the EU and UAE, modernizing outdated paper-based processes into seamless omnichannel flows.

  • In-Store Refund Flow: Embedded in retailer POS via API or light weight client, calculates VAT refund and prints compliant receipt.
  • Airport Kiosk UX: OutSystems low-code app verifies traveler data, captures documentation, triggers refund logic.
  • Backend ETL Pipelines: Consolidates transaction and refund data for tax authority reporting.
  • Retailer Onboarding: Delivered branded demos, solution consulting workshops, and integration roadmaps.
  • Cross-Border Governance: Customized for EU, UAE, adapting to infrastructure and compliance levels.

Tools Used: OutSystems, API Gateway, ETL Tools, Jira, Lucidchart, Adobe XD, Salesforce, IoT Kiosk Hardware

Domains: FinTech, RetailTech, Travel & Tourism, Government Compliance, Low-Code Platforms

🏟️ MSG Arena Transformation – Madison Square Garden (Entertainment & Hospitality)

Use Case: Supported MSG’s multi-phase arena transformation project by digitizing and optimizing operations across event staff, VIP suites, and inventory systems all under live-event pressure.

  • Luxury Suite Ordering Portal: Integrated Agilysis POS + Eatec Inventory; supported VIP ordering with user-based access controls.
  • RFID Uniform Tracking: Enabled check-in/out accountability; reduced uniform loss by 30%.
  • Time & Attendance: Recovered failing project via hardware-software alignment and stakeholder resets.
  • ERP Integration: Unified event operations, inventory forecasting, and workforce planning.
  • Executive Migration: Seamlessly transitioned leadership tools during Cablevision divestiture.

Tools Used: Agilysis POS, Eatec Inventory System, RFID Hardware, ERP (SAP-Compatible), Lucidchart, Jira

Domains: Sports & Entertainment, Hospitality, Hardware-Software Integration, Event Ops, Workforce Management

Toolset & Technology

Salesforce (Community Cloud) • Tableau • Power BI • Jira • Confluence • Lucidchart • OutSystems • Agylisis POS • AWS • Eatec • RFID • SQL • ETL • Figma • Adobe CC

Hire Me – View Resume

I welcome the opportunity to discuss how my agile mindset, problem-solving skills, and strategic vision can contribute to your team’s success.

Best regards,

Richard Smith

hello@richardsmithva.com

Call 202-375-4143

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Experienced Product Manager & Agile Leader

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