Richard Smith

SAFe Agie POPM 6.0

Product Manager For Hire

These scannable lists are not conclusive if there is particular experience you are looking for reach out, I may have it.

  • ✅ Available for: Direct Hire, Contract-to-Hire, and Contract
  • 💼 Contract Rate: Hourly (All-Inclusive) expect industry avg | W2 & C2C considered
  • 🕒 Preferred Engagement: Direct hire | Long-term or milestone-based contracts
  • Status: US Citizen

Industry Experience by Domain

🌿 Renewable Energy (Sol Systems)

  • Salesforce Community Cloud
  • REC Subscription Flows
  • Multiple Stripe Payment flows
  • Tableau / Power BI Dashboards
  • Accessibility-Driven UX
  • Clean Energy Compliance
  • Story refinement with API Endpoints 3rd party and Inhouse
  • Creative Calculator Feature
  • Ruby Native Code environment
  • ETL workflows
  • Agile Cadence
  • Adobe Creative Cloud
  • Lucid Chart/Spark
  • Figma
  • Stakeholder demos
  • Loom

🛍️ Retail & FinTech (Planet Payment)

  • Digital VAT Refund System
  • OutSystems Low-Code Platform
  • UX/UI Design & Testing
  • Payment Gateway Integration
  • ETL & Regulatory Reporting
  • Java and C# Native code environment
  • Cordova

🏟️ Hospitality & Entertainment (MSG)

  • Agylisis POS / Eatec Inventory
  • Infor Time & Attendance (Hardware + Software)
  • Luxury Suite Ordering Portal
  • API integrations both Soap and Rest
  • ERP System Interfaces
  • RFID Tracking for Uniforms

Project Flows & Use Cases

🌿 The Sustainable Choice – Sol Systems (B2C/B2B Renewable Energy Product)

Use Case: A subscription-based Renewable Energy Certificate (REC) platform designed for both consumers and businesses to voluntarily offset their electricity usage by retiring RECs supporting clean energy expansion across the U.S.

  • UX Strategy & Persona Mapping: Designed for renters, frequent movers, homeowners with solar limitations (e.g., shaded roofs or HOA restrictions), and sustainability-minded businesses not ready for full solar installation.
  • Onboarding Flow: Designed in Salesforce Community Cloud, highlighting transparency and education in REC matching logic.
  • Subscription Matching: Enabled subscribers to match fossil fuel use with RECs through two pathways:
    • Utility Data Sync: Integrated with Arcadia to securely connect subscribers’ utility accounts, allowing precise fossil fuel balancing based on real-time usage.
    • Smart Calculator Option: For users not connecting utility data, provided an alternative using property square footage, appliance assumptions, and regional clean energy datasets (e.g., heating/cooling degree days) to estimate monthly usage and apply REC matching accordingly.
  • Impact Reporting: Delivered visual dashboards via Power BI to quantify monthly renewable contributions.
  • Multi-Channel B2B Positioning: Framed RECs as part of ESG reporting pipelines, aligning with corporate sustainability metrics.

Tools Used: Salesforce Community Cloud, Power BI, Jira, Figma, Confluence, Lucidchart, AWS

Domains: Renewable Energy, B2C/B2B CleanTech, Impact Reporting, Sustainability Marketing

☀️ Solar Aggregation Platform – Sol Systems (State & GIS Integration)

Use Case: A platform supporting third-party registration of solar energy systems with state compliance bodies and the GIS tracking authority to enable generation, minting, and monetization of Renewable Energy Certificates (RECs).

  • System Registration Flow: Built out onboarding framework using Salesforce for capturing owner/system data and integrating with state REC program APIs.
  • Generation & Minting Workflow: Enabled automated tracking of solar output, passing data to GIS platforms for REC minting triggers.
  • Market Brokering: Intergrated and mapped REC lifecycle stages from minting to marketplace retirement aligned with pricing triggers.
  • Payments Flow: Created user-friendly pathways for sending REC retirement value to system owners via direct deposit after clearing state and GIS validations.
  • Architecture Planning: Identified Salesforce licensing constraints that impacted scalability; informed strategic decisions on implementation routes.

Tools Used: Salesforce, AWS, Tableau, Jira, Lucidchart, State REC APIs, GIS integration standards

Domains: Solar Aggregation, State-Level Renewable Compliance, Clean Energy Finance, Payment Distribution Systems

Grab my Resume

🛍️ VAT Refund Platform – Planet Payment (FinTech + Retail Tourism)

Use Case: International VAT refund system for tourists, enabling paperless refunds at point-of-sale and airport kiosks.

  • In-Store Refund Flow: Embedded in retailer POS via API or light weight client, calculates VAT refund and prints compliant receipt.
  • Airport Kiosk UX: OutSystems low-code app verifies traveler data, captures documentation, triggers refund logic.
  • Backend ETL Pipelines: Consolidates transaction and refund data for tax authority reporting.
  • Retailer Onboarding: Delivered branded demos, solution consulting workshops, and integration roadmaps.
  • Cross-Border Governance: Customized for EU, UAE, adapting to infrastructure and compliance levels.

Tools Used: OutSystems, API Gateway, ETL Tools, Jira, Lucidchart, Adobe XD, Salesforce, IoT Kiosk Hardware

Domains: FinTech, RetailTech, Travel & Tourism, Government Compliance, Low-Code Platforms

🏟️ MSG Arena Transformation – Madison Square Garden (Entertainment & Hospitality)

Use Case: Venue-wide modernization of foodservice, workforce management, and executive support systems.

  • Luxury Suite Ordering Portal: Integrated Agilysis POS + Eatec Inventory; supported VIP ordering with user-based access controls.
  • RFID Uniform Tracking: Enabled check-in/out accountability; reduced uniform loss by 30%.
  • Time & Attendance: Recovered failing project via hardware-software alignment and stakeholder resets.
  • ERP Integration: Unified event operations, inventory forecasting, and workforce planning.
  • Executive Migration: Seamlessly transitioned leadership tools during Cablevision divestiture.

Tools Used: Agilysis POS, Eatec Inventory System, RFID Hardware, ERP (SAP-Compatible), Lucidchart, Jira

Domains: Sports & Entertainment, Hospitality, Hardware-Software Integration, Event Ops, Workforce Management

Toolset & Technology

Salesforce (Community Cloud) • Tableau • Power BI • Jira • Confluence • Lucidchart • OutSystems • Agylisis POS • AWS • Eatec • RFID • SQL • ETL • Figma • Adobe CC

Exploring Opportunities in Agile Leadership, Product Management, and Business Solutions

Dear Hiring Manager,

With a career spanning multiple industries including Renewable Energy, Payments, and Enterprise Operations I have consistently delivered value by aligning business goals with innovative technology solutions. As an Agile Business Analyst, Product Owner, and Solution Consultant, I specialize in bridging the gap between technology and business strategy to drive impactful results.

Whether it's optimizing workflows, leading cross-functional collaboration, or driving data-driven decision making, my approach is rooted in Agile leadership, backlog prioritization, and critical thinking. I thrive in dynamic environments where I can transform complexity into clarity, enabling organizations to navigate change with confidence.

Grab my Resume

I welcome the opportunity to discuss how my agile mindset, problem-solving skills, and strategic vision can contribute to your team’s success.

Best regards,

Richard Smith

hello@richardsmithva.com

Call 571-306-0541

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