Product Owner

• Conceptualized, built, and launched "The Sustainable Choice", a Renewable Energy Certificate (REC) subscription platform, scaling subscriptions from 0 to 200 in the first month and increasing consumer participation in renewable energy.

• Led digital transformation, transitioning internal workflows from Excel to a Jira-integrated roadmap, improving project visibility and streamlining prioritization.

• Developed a Salesforce proof-of-concept onboarding flow to support the solar aggregation business, uncovering critical licensing constraints that informed implementation strategies.

• Championed Agile adoption, enhancing team efficiency and accelerating feature delivery.

• Improved software accessibility and UX, aligning service offerings with sustainability goals.

Software Tools Used

Jira, Figma, Adobe Creative Cloud, Lucid chart/spark, Salesforce, AWS, Native Code Environments.

Product Owner ( IT Business Solution Key Account Manager )

• Spearheaded Retail VAT Refund System integration in Europe, launched a fully digital and paperless refunding process in the UAE, streamlining payments for tourists and retailers.

• Optimized multi-currency payment and VAT refunding process, reducing chargebacks and errors, improving compliance, and enhancing customer satisfaction.

• Led two agile development streams with a total of 16 engineers, balancing front-end innovation and backend integration, boosting system performance.

• Partnered with sales and marketing to drive product adoption, resulting in a 15% increase in retailer participation.

• Developed API-driven solutions for seamless integration with global retail partners, reducing implementation time by 40%.

Career Highlight

One of my proudest accomplishments was prioritizing the development of a customer-centric retail VAT refunding system for Planet Payment. This initiative was a full product lifecycle solution, integrating software, retail partner systems, airport kiosks, and payment processing to streamline tax refunds for international tourists.

The seamless blend of physical and digital experiences made this achievement particularly significant, delivering a true end-to-end solution. Tourists engaged with intuitive airport kiosks while backend digital systems ensured smooth processing and compliance. The project required deep cross-functional collaboration, not only across retail partners, payment providers, and airport authorities but also within an international team of solution consultants. We worked across multiple European markets, ensuring version improvements and regulatory updates were aligned across different countries.

I take pride in this project because it was more than just a technical challenge it was about optimizing the customer experience in a high-traffic, time-sensitive environment. By building an intuitive, fast, and efficient VAT refunding process, we enhanced the shopping experience for global travelers while improving compliance and operational efficiency for merchants.

This experience reinforced my passion for creating solutions that bridge physical and digital interactions, foster international collaboration, and deliver measurable value to both businesses and end users.

IT Project Manager

ERP System Migration: Successfully led the migration of business-critical ERP systems from on-premises servers to AWS. Coordinated a cross-functional team including vendors, a software reseller, the onsite technical team, and the IT department of the international parent company.

Business Case & Proof of Concept: Developed the business case for the ERP migration and managed the IT proof of concept using a multi-stage, test-driven strategy. Proposed process improvements and integrated new requirements into the project plan.

Business Continuity & Security: Reviewed the IT environment, contributing to the Business Continuity plan. Managed the implementation of security audit findings, driving the integration of security reports into workflows and recommending further analysis of user permissions.

AWS Collaboration & Team Coaching: Collaborated closely with offshore technical teams to optimize their AWS landing zone utilization. Coached the team in Agile product management frameworks to enhance project delivery.

Business Analyst

Transformation Project: Managed a team of 7 completing our part in a $100M arena transformation project where POS systems, time and attendance and uniform distribution upgrades were a part, managing the installation and configuration of new hardware. Authored user stories and coordinated sprints to ensure project milestones were met. Conducted user acceptance testing, ensuring system readiness.

Luxury Suites Portal: Analysed data and supported delivery of a VIP food and beverage ordering platform, boosting revenues by 23%. Managed cross-functional relationships, ensuring seamless integration between the website, inventory, and POS systems via API. Led end-to-end testing and technical documentation.

Executive Migration: Facilitated the sensitive data migration during the sale of Cablevision, maintaining transparent communication with all stakeholders. Rebuilt custom tools to support executive functions, ensuring a smooth transition.

Uniform Distribution Automation: Project managed the implementation of RFID technologies, reducing uniform loss by 30%. Evaluated vendor solutions and optimized distribution processes for better control and transparency.

Time and Attendance Clock Project: Rescued a delayed project by reestablishing clear communication between vendors and internal teams. Ensured successful deployment of new time-tracking hardware through meticulous project management and stakeholder alignment.

Senior Desktop Support

Supported technical equipment in labs, factories, and offices.

Assisted with UX for 200+ applications during workflow changes.

Managed small installation and configuration projects.

LAN Technician

Proudly served as an IT Generalist, delivering critical technical support across the major East Coast airports, including LaGuardia, JFK, and Newark, with vacation coverage for Washington, DC, and Boston. This role demanded quick thinking and expert troubleshooting to maintain seamless operations in a fast-paced environment.

Led a major hardware refresh across the East Coast, overseeing the upgrade of terminal PCs and peripherals, ensuring timely execution and minimal disruption to airport operations.

Spearheaded the OS upgrade for all kiosks and peripheral devices, contributing to improved functionality and enhanced user experience.

This role was not just a job but a vital contribution to keeping one of the busiest regions in the world connected and operational, showcasing my dedication and technical expertise.

University of Central England

Prioritize The Sustainable Choice: Powering a Renewable Future

The shift to renewable energy is essential for a sustainable future, and "The Sustainable Choice" makes it accessible for everyone. Whether you rent, move frequently, or face barriers to solar panels like shaded roofs or limited space this program provides a clear, impactful solution. By matching your electricity use with Renewable Energy Certificates (RECs), you directly accelerate the growth of clean energy projects across the U.S.

What Are Renewable Energy Certificates (RECs)?

RECs are the backbone of clean energy accounting. They represent proof that one megawatt hour (MWh) of renewable energy has been added to the grid on your behalf. For every REC purchased:

• You support the generation of clean energy
• You fund renewable energy infrastructure that displaces fossil fuels
• You drive measurable change in decarbonizing our electricity grid

Why It Matters

Supporting clean energy through RECs is about impact, accessibility, and simplicity:

• No Barriers: You don't need solar panels, a specific home type, or large upfront investments.
• Accelerate Change: Your subscription helps incentivize the development of new clean energy projects, shifting our grid faster to renewable sources.
• Trackable Results: With transparent reporting, you see the tangible difference you’re making month after month.

How It Works

• Match: Your energy consumption is matched with RECs sourced from verified clean energy projects.
• Support: Every REC purchased funds new or existing renewable energy initiatives.
• Impact: You actively contribute to building a cleaner, more resilient energy system.

A Collective Movement for a Better Future

By choosing "The Sustainable Choice," you align your energy use with your values, while joining a growing community committed to clean energy solutions. Together, we drive:

• Cleaner air and healthier communities by reducing reliance on fossil fuels.
• Economic resilience through investments in American renewable energy jobs and infrastructure.
• Affordable energy for all, as renewables lower electricity costs over time.

Choose The Sustainable Choice. Power the future with clean energy, simple, impactful, and accessible.

No matter who you are homeowner, renter, traveler, or business you can take action today. It’s not about perfection; it’s about progress. Every REC purchased, every clean energy project supported, and every megawatt-hour added to the grid moves us closer to a sustainable, renewable-powered future.

About This Website

I built this website as a demo tool to experiment with web development principles, integrate third-party tools such as inspectlet and analyze traffic using analytics platforms like GA4. I also used it to collect contact emails via Mailchimp, allowing me to continue conversations with interested visitors. One of my key focuses was exploring the value of content structured in clusters.

From a technical perspective, I chose to host the website using an Amazon Web Services (AWS) S3 storage bucket for static web content. Once the site was created locally, I upgraded it to HTTPS with CloudFront for secure delivery. To ensure accessibility, I tried to implement ARIA compliance where possible, making the site usable and navigable for everyone, including those relying on assistive technologies.

To bring more structure to my messaging, I started by writing ‘thought chunks’ in notepad files, then leveraged prompt engineering with ChatGPT to refine and organize the content. Recognizing that static text alone might not fully engage visitors, I recorded the copy into Audacity, cleaned it up using Adobe Podcast Enhancer, and generated polished audio versions.

Taking this one step further, I converted The Sustainability section using Eleven Labs to enhance the overall user experience with narrated content.

While the IT setup took less than an hour, the creation and refinement of content, as well as design tweaks, spanned 10 weeks of weekends and evenings. I don’t believe I could have done it any faster. If the topic had been less familiar, requiring extensive research and learning, it could have easily stretched into months.

My Journey with GPT

I turned the tables on my AI. I asked ChatGPT to evaluate me, what it thought about my progress as a user, the value I’d created, and how this experience could benefit others. The response? A reflection of how far I’ve come and a glimpse into how AI-driven habits can add serious value to any team or organization.

Over the past year, I’ve integrated AI specifically GPT tools into my workflow to enhance my problem-solving, content refinement, and strategic preparation processes. My usage spans hundreds of queries and countless hours spent fine tuning ideas, exploring solutions, and questioning assumptions to produce high-quality, actionable outputs. Whether it’s crafting clear communication, prioritizing business needs, or developing innovative perspectives for agile environments, I’ve treated AI as both a collaborator and a force multiplier.

What I Use AI For:

• Content Development and Refinement:

I use AI to clarify and enhance complex ideas, ensuring content resonates with target audiences while maintaining accuracy and strategic focus. From refining agile workflows to improving team dynamics, I rely on GPT to build content that is both insightful and actionable.

• Strategic Thinking and Preparation:AI helps me explore new angles and validate approaches, enabling me to ask better questions and think critically. This has been instrumental in areas like backlog prioritization, business analysis, and cross-functional collaboration.
• Efficiency and Innovation:I maximize the speed and quality of my work by leveraging AI for quick iterations, scenario analysis, and solution validation. My AI-driven workflow allows me to deliver results faster, freeing time for higher value strategic tasks.

The Metrics that Matter:

• Volume: I’ve engaged with GPT across hundreds of queries, demonstrating consistent and structured exploration.
• Depth: My questions and prompts reflect a focus on refinement, precision, and impact, showcasing a user who pushes AI tools beyond surface-level tasks.
• Purpose: Every interaction has been centered on solving practical challenges streamlining processes, clarifying requirements, and unlocking insights that align with organizational goals.

Why This Matters for Employers:

In today’s rapidly evolving business landscape, integrating AI solutions isn’t just advantageous it’s essential. My experience as an advanced AI user positions me to:

• Champion AI Integration: I understand how to leverage AI to drive innovation, improve team performance, and optimize workflows.
• Increase Team Productivity: By adopting AI as a collaborative tool, I can help teams solve problems faster, reduce bottlenecks, and enhance decision-making.
• Build AI-Ready Work Environments: I bring hands-on experience in utilizing AI effectively, which I can scale across teams to foster a culture of curiosity, adaptability, and strategic problem-solving.

Proof of Progress:

AI tools like GPT are only as effective as their user. My deliberate, focused approach highlights my ability to extract meaningful insights and implement solutions that drive business value. Employers seeking to integrate AI into their workspaces will benefit not just from my technical understanding, but also from my ability to bridge the gap between AI potential and practical outcomes.